My initial consultation with Mr Alun John was in February. He heard me out as to how my deteriorating hip was causing increasing pain and affecting my mobility and well-being. The hip, according to him was severely arthritic and we agreed upon a date for a hip replacement in April. He fully explained what the operation entailed. The original date had to be cancelled due to the Covid pandemic. Mr John took the trouble to get in touch with me personally and relay the bad news, promising he would get in touch as soon as the situation improved. True to his word, he contacted me mid July and offered a new date. The operation was successfully performed in early August. I am now pain free and increasingly mobile. During my stay in hospital and the subsequent follow-up appointment I was impressed by his calm and professional approach. Under his initial gruff exterior there is a kindness and a genuine care for the patient.